Shipping
Shipping destination
Unless your location is listed below we're shipping to you!
Åland Island, Afghanistan, Algeria, American Samoa, Anguilla, Antarctica, Antiqua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Bonaire, Bouvet Island, British Indian Ocean Territory, Capa Verde, Cayman Island, Christmas Island, Cocos (Keeling) Islands, Comoros, Cook Island, Dominica, Dominican Republic, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Guam, Haiti, Heard Island and McDonald Islands, Iran, Iraq, Isle of Man, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Libya, Maldives, Marshall Islands, Micronesia, Morocco, Nauru, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Oman, Palestinian Territory, Papua New Guinea, Pitcairn, Puerto Rico, Qatar, São Tomé and Príncipe, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Saudi Arabia, Seychelles, Solomon Islands, South Georgia/Sandwich Islands, Syria, Tajikistan, Timor-Leste, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, United States (US) Minor Outlying Islands, Uzbekistan, Vanuatu, Vatican, Virgin Islands, Wallis and Furtuna, Western Sahara, Yemen, Zimbabwe
Please note that we do not ship to PO BOX address.
Shipping time
Your order will be shipped within 1 to 2 working days from receipt of order. Once your order has been picked up for delivery, you will receive a shipping notification email with a tracking number and link to help you track your parcel at anytime. Delivery period may varies depending on your location:
USA: 2 to 5 working days
Singapore: 2 to 5 working days
Europe: 2 to 5 working days
Australia: Up to 2 weeks*
Rest of the world: Up to 2 weeks*
* Delivery may take up to 3 weeks depending on various factors, but in most cases it will be faster than that.
Please understand that our logistics partners love and support Fiercekitty mission and are committed to delivering your order as fast as possible, but they cannot control how fast the local services work.
Shipping fee
USA & Canada: USD 10, free shipping for orders above USD 70
United Kingdom: : GBP 11, free shipping for orders above GBP 50
Europe:
Austria: EUR 11, free shipping for orders above EUR 55
Belgium: EUR 9, free shipping for orders above EUR 55
Bulgaria: USD 15, free shipping for orders above USD 70
Croatia: USD 15, free shipping for orders above USD 70
Cyprus: EUR 13, free shipping for orders above EUR 55
Czech Republic: USD 15, free shipping for orders above USD 70
Denmark: USD 13, free shipping for orders above USD 70
Estonia: EUR 13, free shipping for orders above EUR 55
Finland: EUR 13, free shipping for orders above EUR 55
France: EUR 9, free shipping for orders above EUR 55
Germany: EUR 9, free shipping for orders above EUR 55
France: EUR 13, free shipping for orders above EUR 55
Greece: EUR 11, free shipping for orders above EUR 55
Hungary: USD 15, free shipping for orders above USD 70
Ireland: EUR 11, free shipping for orders above EUR 55
Italy: EUR 11, free shipping for orders above EUR 55
Lithuania: EUR 13, free shipping for orders above EUR 55
Luxembourg: EUR 9, free shipping for orders above EUR 55
Latvia: EUR 13, free shipping for orders above EUR 55
Monaco: EUR 13, free shipping for orders above EUR 55
Montenegro: EUR 13, free shipping for orders above EUR 55
Netherland: EUR 9, free shipping for orders above EUR 55
Poland: PLN 62, free shipping for orders above PLN 250
Portugal: EUR 11, free shipping for orders above EUR 55
Romania: USD 15, free shipping for orders above USD 70
Slovenia: EUR 13, free shipping for orders above EUR 55
Slovakia: EUR 13, free shipping for orders above EUR 55
Sweden: SEK 115, free shipping for orders above SEK 550
Duties & Taxes
EU and Singapore: Our prices include local taxes and duties.
Others: Our prices don't include local taxes and duties. In some cases, you may be charged customs, import duties and taxes when the parcel reaches your country. We do not have control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Tracking your order
Please refer back to the shipping confirmation email, click on the tracking link, and you will be able to track all the details of your Fiercekitty parcel journey to your home. Or else, you may also use the tracking number provided to check in your local post office’s tracking system. In case you did not receive the shipping notification email, or can’t find your tracking number, please email us at: Wecare@fiercekitty.fun
If there is any delay in local delivery, or if the local postal service has not registered the parcel for tracking, write to us anytime at Wecare@fiercekitty.fun and we will help you until you have received your order. Since we guarantee replies made by humans, allow us 24 hours to reply.
If there is any delay in local delivery, or if the local postal service has not registered the parcel for tracking, write to us anytime at Wecare@fiercekitty.fun and we will help you until you have received your order. Since we guarantee replies made by humans, allow us 24 hours to reply.
How will I receive my order?
We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order. As much as we strive to break taboos around female sexuality, we understand that your private life is…private. Thus, the package will be discreetly labelled only showing your name and ship to address details.
How are the products packaged?
Our products are discreetly packaged. There is no Fiercekitty logo on the outside of the delivery package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability, so it can travel around the world safely to you. This package will also contain a security sticker that will void return if broken.
Return policy
Only products bought at Fiercekitty.fun can be returned to Fiercekitty.fun. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it. Before we assist you further on this, please follow the steps depending on your reason for return. Steps are applicable for both vibrator and lubricant product:
If you are not satisfied with your purchase, please contact us at Wecare@fiercekitty.fun within 30 days of purchase.
If the product is unopened, please shipped back the product to us by obtaining the return form from our customer care. Once the product has been received in our warehouse, full refund will be credited in the same form as your order was paid. Please note that shipping charges will not be refunded. We will refund the order amount back to your mode of payment in 2 working days.
However, if the product is opened, we do not accept the product back for hygiene reasons, but we will give you a personalised 30% off coupon code for you to try something else and our customer care will be happy to assist you in choosing the right product for you. Or else, you can take our quiz to find the perfect fit for you here!
If you believe your product is defective, don’t worry, we promised 1 years warranty for all Fiercekitty products. However, you may first try some steps below:
Try to screw tighter the cap to the bottom? The problem might be due to the battery contact getting loose.
Try to shake the product first. However strange this may sound, there might be some dust trapped inside and by shaking it, it can remove it.
If the steps above don’t work, please drop us an email at Wecare@fiercekitty.fun with your proof of purchase and we will assist you further.
Defective products can be returned within 1 year of receipt date for a full refund or replacement. In case of replacement, it will take up to 2 working days to prepare the replacement shipment. In case we request the product to be shipped back to us for investigation, we will also refund you back the shipping charges.
To return a product to Fiercekitty: please obtain pre-authorization from our customer service and we will send you the return form. Once you have your return form, please pack the product and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to the designated address in your return form.
Editing your order
If you want to edit your order, please email us immediately at Wecare@fiercekitty.fun and include your order number in order for us to assist you faster. Your order cannot be edited once the order is shipped
How do I cancel my order:
If you would like to cancel your order before your order is shipped, please email us immediately at Wecare@fiercekitty.fun and we will help you with the cancellation. Once your order has been shipped, please check the return policy above in case you want to cancel your order.
Beginner-Friendly Vibrators & Sex Toys
We get it, hyper-realistic veiny penis dildos can be intimidating. We think that sex toys for beginners should be as fun to look at as they are to use.
If you know you like oral, our clit-sucking vibrator Leo may be just your cup of tea. A fan of fingering? Try our waterproof Pisces vibrator for that flicking feeling. Not sure if you’re an internal or external pleasure girlie? Our flexible vibrator Virgo can be used for both, so you can discover what takes your fancy.
Each toy in our collection has been tested by us for its quality, usability and orgasmility (we totally just made that word up). We know they work and we know that these ones are perfect for beginners.
The cherry on top of the icing? Our toys look so cute you’ll want to display them on your shelf.
We Want To Help You Get Your Rocks Off
The orgasm gap is real and we want to change that! You may be one of the 25% of women or vulva owners who have never climaxed, and we think it’s about time we take that number down.
Pleasure is important to us, and unfortunately, vaginal pleasure has been put to the side for far too long. Orgasms aren’t one size fits all so we aim to stock variety and a diverse range of sensations, whilst also making you feel safe enough to explore what you like.
Welcome To The No-Shame Club
We want to make talking about orgasms and vaginal pleasure as normal as talking about the weather. Even mums have sex toys, so why aren’t we talking about it?
We’re not here to be shy or whisper about those oh-so-necessary O’s. We want to start a pleasure revolution that accepts desire as the norm. It’s time to break those taboos and shatter the stigma surrounding pleasure.
But, it’s not just about sex for us. It’s about knowing you like and knowing your body down to the very last freckle.
We’re Stealthy Like A Ninja
Yes, we want to remove the shame from pleasure, but that doesn’t mean your nosy neighbours or curious housemates need to know about your sex life. Privacy matters, people!
Our packaging is as discreet as your pleasure preferences. All of our orders are shipped discreetly in plain brown cardboard boxes, so no one is going to know what’s inside unless you tell them.
No Idea How To Reach The Big O?
Whether you know what you fancy or have no idea what you like, we love talking about sex. Our experts in the Kitty Sexperts are always on hand to help you find a toy that fits you like a glove.
If you’re struggling with achieving an orgasm or have no idea what works for you, reach out to us today and we’ll be happy to answer any questions you may have. Don’t worry, our lips are sealed 😉