We stand behind our products. If for any reason there is a problem with your purchases, we offer a 1-year warranty from the order purchase date. This means we offer a replacement product less shipping.

For a refund, please email Wecare@Fiercekitty.fun including all the below information:

• Order details: name, address, contact details. Order date, order number, order receipt, including payment details (VISA, MasterCard, PayPal, Klarna, AfterPay, etc.)
• A video of:

o          (a) the Toy clearly connected to the charger and then being removed from the charger before turning on

o          (b) the power button being held down for 3 seconds to turn the device on

o          (c) If your issue is with the Empress 2, please show in focus footage of the mouth opening

 

TERMS + CONDITIONS

Replacement and refunds can only be applied for on this website. Replacement and refunds can only be applied for faulty products, not for change of mind. Application form, videos of product fault and original receipt must be submitted to Fiercekitty to be eligible for your money back.

Warranty refund only applies to claims with supporting video evidence demonstrating the fault of the product which must be uploaded at the time of the claim with the claim form.

Application forms:

1. must be fully completed and lodged on this website;
2. will not be processed, returned or acknowledged if incomplete or incorrect.

 

Refund must be submitted within 12 months of order placed.

Refund Payments will be made:

1. For the amount on the original purchase receipt;
2. By refund to a Visa, Master Card or Paypal account only;
3. No cheques or other forms of refund will be used
4. Within 45 days of receipt of application form, product and purchase receipt
5. Postage costs will not be refunded.

Fierce Kitty reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.

Fierce Kitty reserves the right to change these terms and conditions without prior notice.

 

FIERCE KITTY CUSTOMER WARRANTY - ONE YEAR FROM THE INITIAL PURCHASE

We provide a one year customer warranty from when you first purchased your product. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent. We will only replace items which are found to be faulty. If a product has a manufacturing defect, then you should return that product to us for a replacement of the same nature. Please retain your product packaging for the duration on the warranty period, as returns can be processed much more efficiently when the original packaging is included!

 

Refund Policy

If you have not opened your package and the hygiene sticker has not been damaged or removed, you can return your unopened package to us and we will provide a store credit minus the cost of shipping. If an item has been used, or the plastic hygiene seal of your Fierce Kitty packaging has been opened, we cannot provide a refund - all sales are final. We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. Please feel free to reach out to our customer service team for guidance on how to best use your product. Our team are also happy to provide guidance on a different vibe for you.

 

 

Retailer Purchases

If you have bought your product from a Retailer, not from the Fierce Kitty website, please process your replacement or refund request through the Retailer's channels as each Retailer holds their own policies for returns, and your transaction records are held in their systems. For privacy purposes, we cannot share personal payment records to issue any replacements or refunds directly.

 

 

Lost in Transit Policy

Once your order leaves the doors of our warehouses, our third-party delivery teams do everything possible to meet our expected shipping times, however, occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to our customer service team on the “Contact us”